Airlines have drastically cut back their route networks, and expect a recovery to take several years. Unfortunately this has caused layoffs at many airlines. Among those employees who are sticking around at airlines, some creative arrangements are needed to keep people efficiently employed.
Well, Qatar Airways seems to have a creative solution for keeping some cabin crew busy in the coming months…
Qatar Airways flight attendants take on call center positions
Qatar Airways has asked select cabin crew to work in the company’s call centers, including managing some social channels. This is a three month job assignment that starts on August 2.
As the assignment is described, the company is continuing to navigate the effects of the COVID-19 pandemic, and this has caused the demands of customers to change. The company’s commitment to the customer experience remains, both on the ground and in the air. As a result, the company needs added support in call centers.
Cabin crew who have taken on this assignment will undergo a training course on August 2, before starting their assignment. They’ll be working nine hour shifts (with breaks) five days per week, and schedules will vary, since the call center operates 24/7.
The company markets this as offering the added benefit of:
- Learning new skills in reservations and ticketing
- Developing new expertise in customer service
- Having a new perspective on a different side of the customer journey
- Offering training in the areas of data protection and data privacy
In light of the pandemic, it’s expected that those working in the call centers will have to wear masks, and workstations will also have to be properly distanced.
This is creative… I guess?
I commend Qatar Airways for trying