Air France takes measures to instil confidence in air travel -
  • A new, simple and flexible sales policy;
  • 1.1 billion euros in refunds for more than 2 million requests handled
  • Travel insurance covering the risk of epidemics;
  • Air France Protect, Air France’s health commitment.

In the context of the current health crisis and given the very gradual lifting of travel restrictions worldwide, Air France is introducing exceptional measures to assist and reassure its customers.

A fully flexible sales policy

Air France is adapting its commercial measures to enable its customers to book their next trip in complete confidence.

If customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination* of their choice. If they prefer, they can request a refundable credit voucher. These measures, which provide optimal flexibility, apply to all trips until 31 March 2021.

If their flight is cancelled by the airline, customers can choose to postpone their trip to the date and destination* of their choice, request a full ticket refund or receive a credit voucher, which is also refundable if not used.

Finally, for all trips until the end of the year, customers who are members of the Flying Blue loyalty programme will have their Miles and experience points (XP) doubled.

Since the start of this unprecedented crisis, Air France has significantly strengthened its sales teams dedicated to supporting its customers. Close to 700 agents are currently in charge of handling refund and credit voucher requests. Since January 2020, 2 million requests have been processed and 1.1 billion euros refunded.

*if the change of destination results in a change in price, only the fare difference will be applied.

A new travel insurance cover for epidemic-related risks

In partnership with Allianz Travel, Air France is extending its travel insurance cover to provide its customers with better protection. The company now also provides