Air France-KLM announced yesterday that, due to the current uncertainty of travel, they are offering fully refundable vouchers to customers who need to change their plans for whatever reason. Also, Air France is offering its passengers insurance that covers COVID-19-related risks.
Air France and KLM attempt to boost customer confidence
In separate announcements, Air France and KLM have revealed that passengers can request a fully refundable voucher if their travel plans change. The scheme, which comes into immediate effect, applies to all flights booked until March 31, 2021, and enables customers to book flights with confidence.
Stay informed: Sign up for our daily aviation news digest.
The Air France statement says,
“In the context of the current health crisis and given the very gradual lifting of travel restrictions worldwide, Air France is introducing exceptional measures to assist and reassure its customers. If customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination of their choice. If they prefer, they can request a refundable credit voucher.”
The airline also said that members of its Flying Blue loyalty scheme would have their miles and experience points doubled until the end of the year.
KLM also said that the refundable voucher is offered to travelers free of charge, and for any reason. They have the choice of using the voucher to buy a new ticket or to request a refund. KLM’s executive vice president of customer experience, Boet